Overview

If the availability of your desktop network storage equipment is critical to your business and your IT resources are limited, upgrade your base service with an Lenovo service plan. It ensures 24x7 technical support with LenovoEMC's technical experts and extends the warranty to 5 years.

For detailed information on the service plans offered please click here.

Tech Specs

Technical Support for Desktop Equipment - Lenovo technical experts will quickly identify the cause of the problem and provide a solution.

• Base Technical Support: Phone and email - Monday through Friday 9am to 6pm (local time)
• Service Plan Technical Support: Phone and email - 24x7 (after hours in English) with priority routing.

RMA Parts Delivery/Hardware Replacements - When an RMA is necessary Lenovo offers the following delivery option.

• Advance Exchange - Lenovo will send a replacement device or component and a mailer label for easy returns.

Support Priority - Entitles you to priority routing.

Web based Customer Support - Access to the latest knowledge base for Iomega's network storage solutions, including technical support articles, tutorials and "How to" instructions, the latest software updates and patches, and complete product documentation.

Automated Support Alerts - Your LenovoEMC network storage product provides notifications when new firmware or other updates are available.

Online Case Tracking - Customers can create an Lenovo My Support account to track and manage any open cases within Iomega Tech Support.

Warranty - Service plans are available for a 5 year term