Overview

If the availability of your rackmount network storage equipment is critical to your business, upgrade your base service with an Iomega service plan. Select from Enhanced or Premium plans to best meet your business needs. When your IT resources are limited and availability is critical, both plans ensure 24x7 access to Iomega's technical experts, and next-day onsite hardware service. The Premium plan adds 4 hour onsite service and includes a strategic spares kit to ensure your business keeps running. Decide the duration you need for your service plan and choose from 3 year or 5 year terms.

For detailed information on the service plans offered please click here.

Tech Specs

Technical Support - Iomega technical experts will quickly identify the cause of the problem and provide a solution.

• Base Technical Support: Phone and email - Monday through Friday 9am to 6pm (local time)
• Service Plan Technical Support: Phone and email - 24x7 (after hours in English) with priority routing.

Onsite Parts Replacement - - If Iomega determines that your product requires hardware replacements we will dispatch a service provider to repair or replace the affected hardware. Onsite services include component next business day replacement parts. 4-hour service covers the strategic parts kit included in the Premium Service Plan, all other parts are next business day.

Strategic Parts Kit - This on-site kit is part of the Premium Service plan, and can be purchased separately for the other service plans. This kit includes the following items:

• Replacement hard disk drive with HDD tray
• Replacement power supply
• Spare Fan (for ix12 & px12 rackmount models only)

RMA Parts Delivery/Hardware Replacements - When an RMA is necessary Iomega offers the following delivery option.

• Advance Exchange - Iomega will send a replacement device or component and a mailer label for easy returns.
• Expedited Advance Exchange - Iomega will use expedited shipment for replacements.

Support Priority - Customers with Premium plans receive the highest priority in the support queue. Enhanced Service Plans entitle you to priority routing.

Web based Customer Support - Access to the latest knowledge base for Iomega's network storage solutions, including technical support articles, tutorials and "How to" instructions, the latest software updates and patches, and complete product documentation.

Automated Support Alerts - Your Iomega network storage product provides notifications when new firmware or other updates are available.

Online Case Tracking - Customers can create an Iomega My Support account to track and manage any open cases within Iomega Tech Support.

Warranty - Service plans are available for 3 and 5 year terms